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We measure everything in our SaaS offerings with web analytics, mobile analytics, click-throughs, eCPM, etc - but what about true customer satisfaction? The Ne
by pklien 12y ago
We measure everything in our SaaS offerings with web analytics, mobile analytics, click-throughs, eCPM, etc - but what about true customer satisfaction?
The Net Promoter Score (NPS) is probably the best and most researched customer feedback metric.
Do you know what your SaaS's NPS is?