I bought a piece of hardware from Kickstarter which ended up being faulty. They asked me to return it so they could fix it and then send it back. Theres a few

I bought a piece of hardware from Kickstarter which ended up being faulty. They asked me to return it so they could fix it and then send it back. Theres a few problems with this. 1. Time - Its not my fault you sent me a broken product. Send me a new one and i'll send you back the broken one. 2. Its a terrible customer experience.