Count yourself luck that they cancelled them. My reps didn't even cancel - they just never showed up ... 5 times in a row. I had to cancel my connection, compla

Count yourself luck that they cancelled them. My reps didn't even cancel - they just never showed up ... 5 times in a row. I had to cancel my connection, complain to the BBB to get the charge off my bill, and set up a new connection under my dad's name to internet in my apartment. It took me a month and a half from move-in day to getting internet.