4 ms·
Uber gets an F, for 90 out of a million customer complaints, for providing a clear service but Comcast has a B-?
by nemothekid 12y ago
Uber gets an F, for 90 out of a million customer complaints, for providing a clear service but Comcast has a B-?
- darkstar999 12y agoBBB is bullshit. It's pay-to-play extortion just like Yelp. Clearly Comcast has paid their dues. http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/ http://business.time.com/2013/03/19/why-the-better-business-... http://kitchenette.jezebel.com/a-court-has-ruled-its-totally-cool-for-yelp-to-extort-b-1632255482 http://kitchenette.jezebel.com/a-court-has-ruled-its-totally...
- jmckib 12y agoBBB is bullshit, agreed, but Yelp has made recent attempts to dispel the accusations of extortion, see http://www.yelp.com/advertiser_faq http://www.yelp.com/advertiser_faq. This includes an independent academic study, http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2293164%20 http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2293164%2.... I'm not claiming this evidence is conclusive (I haven't looked at it closely enough), but it's worth being aware of before making accusations like that.
- darkstar999 12y agoI only read the abstract of that paper, but it doesn't address the extortion. It only addresses _user_ fraud, such as leaving a bad rating on a competitor. It doesn't address the fact that Yelp can manipulate reviews however they please, as the court ruled.
- jmckib 12y agoYou're right that the abstract doesn't mention it, but check out section 3.4.
- eli 12y agoI believe the grade is about how they respond to complaints, not how many customers complain. I don't see how they could know how many customers use every business in America.