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I think it's a usability problem with the app - you can't easily see how much the trip is going to cost. It's actually not even completely apparent that you've
by yeehawl 12y ago
I think it's a usability problem with the app - you can't easily see how much the trip is going to cost. It's actually not even completely apparent that you've booked a trip. The app should be redesigned to always show the quote before booking and a very clear button that says "Book Now". The pickup location UI could also use some work - the GPS isn't always accurate and noticing that it's wrong and changing it isn't very intuitive. But apart from the problematic app, I've found the service itself quite impressive - somehow they always manage to find me and it always ends up costing less than I think it will.
- dmishe 12y agoNot sure if this was updated recently, but: With surge pricing, they always show the multiplier at the time of booking. And it's easy to tap "quote fare" button to see the price. I agree that it should be there all the time, as soon as you select the destination, but that's the thing, lots of my rides do not have destination before I get into the car.
- gergles 12y agoThe quoted price doesn't include the surge. Uber goes to very very great lengths to not show you how much you're paying when surge pricing is in play, abstracting it away to a multiplier always.