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The BBB sells higher ratings to those businesses that will pay, and will often ignore legitimate complaints against those businesses.
by jstalin 12y ago
The BBB sells higher ratings to those businesses that will pay, and will often ignore legitimate complaints against those businesses.
- timmclean 12y agoSource?
- jstalin 12y agoPersonal experience. And ask anyone else who has experience with the BBB (other commenters on here). Just observe their "accredited business" program. Haha, I just found this: Terror Group Gets 'A' Rating From Better Business Bureau? http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843 http://abcnews.go.com/Blotter/business-bureau-best-ratings-m...
- sandmansandine 12y agoA few years old but here is one: http://www.slate.com/articles/business/the_customer/2010/12/busted_watchdog.single.html http://www.slate.com/articles/business/the_customer/2010/12/...
- thomasmeeks 12y agohttp://en.wikipedia.org/wiki/Better_Business_Bureau#Criticism http://en.wikipedia.org/wiki/Better_Business_Bureau#Criticis... (there's more citations there)
- Donzo 12y agoLink taken from the article: http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/ http://business.time.com/2013/03/19/why-the-better-business-...
- DannyBee 12y agoWell, the BBB will give an A to anyone who responds to complaints and marks them resolved, regardless of the number of complaints or whether they are resolved to the customer's satisfaction. In that sense, yes, they ignore legitimate complaints, because they don't care ;)