5 ms·

As a consumer, If you threaten to call me in 30 minutes if I don't respond to the email, you will lose my business. This is, at best, obnoxious advice.

petercooper 12y ago
Yeah, some "hacks" can go beyond creepy. I once half filled out a form on a site to apply for an industry association then got distracted. An hour later I get a call asking why I hadn't submitted the form yet and if they could help!
vinceguidry 12y ago
Do you know what a welcome email is? It means the customer has already signed up, inputted their contact information, billing information, and is looking to get the value they invested back out of the SaaS product. I'd be absolutely thrilled to get a phone call from a real live person in this instance.
- snowwrestler 12y ago
  Actually in many SaaS products (KissFlow included), you sign up for a free level of service to check it out first. No billing info submitted, level of commitment low. A seemingly-mandatory phone call in 30 minutes is pretty aggressive for that situation.
aestra 12y ago
Insurance companies are the absolute worse about that. I'm shopping around for insurance and get 10 quotes. Then I'll pick one company to go with and sign up. I'll either do it online or I call a rep to finish the signup. Now 5 of the remaining 9 companies I got quotes from but decided not to pick decide I need a phonecall (or less obnoxiously but still obnoxious) email. "Hi, I saw you got a quote on our site, can I help you sign up?" "Would you like to talk about the quote you received on our website?" The best was when I replied "No, I already bought insurance" and the rep was like really confused as to why would I get an insurance quote if I already had insurance. She seemed surprised it would be a possibility to get a quote and NOT sign up. Or even to shop around. Sometimes I even get quotes once in a while to get an idea if I can get a significantly better deal somewhere else. Then I get phonecalls. I started replying "If I wanted to talk on the phone or sign up I would have called you." and hang up. Its so rude but really, I don't want to talk to them, if I was interested after I got a quote I would call them. Do people really go "oh, yeah, I wasn't going to sign up but since you called me during dinner I changed my mind."?
- DanBC 12y ago
  > I started replying "If I wanted to talk on the phone or sign up I would have called you." and hang up. Its so rude but really, I don't want to talk to them, if I was interested after I got a quote I would call them. Do people really go "oh, yeah, I wasn't going to sign up but since you called me during dinner I changed my mind."? I guess the sales calls convert - otherwise the companies wouldn't spend the money on phone calls.

petercooper 12y ago

Yeah, some "hacks" can go beyond creepy. I once half filled out a form on a site to apply for an industry association then got distracted. An hour later I get a call asking why I hadn't submitted the form yet and if they could help!

vinceguidry 12y ago

Do you know what a welcome email is? It means the customer has already signed up, inputted their contact information, billing information, and is looking to get the value they invested back out of the SaaS product. I'd be absolutely thrilled to get a phone call from a real live person in this instance.

snowwrestler 12y ago
Actually in many SaaS products (KissFlow included), you sign up for a free level of service to check it out first. No billing info submitted, level of commitment low. A seemingly-mandatory phone call in 30 minutes is pretty aggressive for that situation.

aestra 12y ago

Insurance companies are the absolute worse about that. I'm shopping around for insurance and get 10 quotes. Then I'll pick one company to go with and sign up. I'll either do it online or I call a rep to finish the signup. Now 5 of the remaining 9 companies I got quotes from but decided not to pick decide I need a phonecall (or less obnoxiously but still obnoxious) email. "Hi, I saw you got a quote on our site, can I help you sign up?" "Would you like to talk about the quote you received on our website?" The best was when I replied "No, I already bought insurance" and the rep was like really confused as to why would I get an insurance quote if I already had insurance. She seemed surprised it would be a possibility to get a quote and NOT sign up. Or even to shop around. Sometimes I even get quotes once in a while to get an idea if I can get a significantly better deal somewhere else. Then I get phonecalls. I started replying "If I wanted to talk on the phone or sign up I would have called you." and hang up. Its so rude but really, I don't want to talk to them, if I was interested after I got a quote I would call them. Do people really go "oh, yeah, I wasn't going to sign up but since you called me during dinner I changed my mind."?

DanBC 12y ago
> I started replying "If I wanted to talk on the phone or sign up I would have called you." and hang up. Its so rude but really, I don't want to talk to them, if I was interested after I got a quote I would call them. Do people really go "oh, yeah, I wasn't going to sign up but since you called me during dinner I changed my mind."? I guess the sales calls convert - otherwise the companies wouldn't spend the money on phone calls.