It might come down to focus - as a Customer, it sounds like I am a cash cow, as a Passenger, the focus is on getting me from A-B. The railways in the UK don't

It might come down to focus - as a Customer, it sounds like I am a cash cow, as a Passenger, the focus is on getting me from A-B. The railways in the UK don't work well from the point of view of getting people from A-B, from the point of few of extracting a lot of money from Customers they work extremely well.