5 ms·

I think the high reply rate is due to this phrase in the new mail: "I will call you in the next 30 minutes or do you want to do this over email?" If I wouldn'

by growt 12y ago

I think the high reply rate is due to this phrase in the new mail: "I will call you in the next 30 minutes or do you want to do this over email?" If I wouldn't want anybody to call me, I would probably reply.

rbinv 12y ago
Exactly. Makes me wonder if they actually went through with it if the recipient didn't reply.
- gk1 12y ago
  Of course they would, why not? That's the point of inside sales.
slig 12y ago
Quoting @substack [1] "A phone call is a hostile act of aggression. First you interrupt someone with an infuriating sound and then you demand their attention." [1]: https://twitter.com/substack/status/292461828368396288 https://twitter.com/substack/status/292461828368396288
- hagbardgroup 12y ago
  For some people. For sales people and others whose job it is to be ready for interruption all day, it's convenient.
- davidw 12y ago
  From patio11: "There is no chasm in America, not even between Red/Blue, so deep as that between Phone People and Email People." https://twitter.com/patio11/status/519869383372320768 https://twitter.com/patio11/status/519869383372320768 With LiberWriter - a service geared to authors, no less - a certain percentage of our customers really, really wants to talk to someone on the phone.
dhimes 12y ago
"I will call you in the next 30 minutes or do you want to do this over email?" I actually find that line in the email obnoxious. Am I missing something? Hasn't the user already signed up to a SAAS site? And now they are insisting on becoming a distraction? On their schedule?
- Lord_Zero 12y ago
  All their communication seems obnoxious: "Now, do you have a workflow problem or a task management problem or both ?! Tough, right!? That’s exactly why I am writing to you." They make a great point about using the welcome email for more than just a hello. In their line of business they basically have to force their way in the door to get those potential customers.
cowls 12y ago
Didn't see that little gem. If I signed up and received a phone call within 30 mins Id probably go ahead and close the account. Email replies doesn't actually mean anything, would be interesting to see what kind of user rentention and paying customers they got from both approaches. Also, if someone replies saying "please do not call me". Does this count in the stats?
morgante 12y ago
Wow, that is incredibly aggressive. Unfortunately being badgered by phone calls from sales people (for products I'm already paying for) seems to be a fact of life in the business world.

by growt 12y ago

rbinv 12y ago

Exactly. Makes me wonder if they actually went through with it if the recipient didn't reply.

gk1 12y ago
Of course they would, why not? That's the point of inside sales.

slig 12y ago

Quoting @substack [1] "A phone call is a hostile act of aggression. First you interrupt someone with an infuriating sound and then you demand their attention." [1]: https://twitter.com/substack/status/292461828368396288 https://twitter.com/substack/status/292461828368396288

hagbardgroup 12y ago
For some people. For sales people and others whose job it is to be ready for interruption all day, it's convenient.
davidw 12y ago
From patio11: "There is no chasm in America, not even between Red/Blue, so deep as that between Phone People and Email People." https://twitter.com/patio11/status/519869383372320768 https://twitter.com/patio11/status/519869383372320768 With LiberWriter - a service geared to authors, no less - a certain percentage of our customers really, really wants to talk to someone on the phone.

dhimes 12y ago

"I will call you in the next 30 minutes or do you want to do this over email?" I actually find that line in the email obnoxious. Am I missing something? Hasn't the user already signed up to a SAAS site? And now they are insisting on becoming a distraction? On their schedule?

Lord_Zero 12y ago
All their communication seems obnoxious: "Now, do you have a workflow problem or a task management problem or both ?! Tough, right!? That’s exactly why I am writing to you." They make a great point about using the welcome email for more than just a hello. In their line of business they basically have to force their way in the door to get those potential customers.

cowls 12y ago

Didn't see that little gem. If I signed up and received a phone call within 30 mins Id probably go ahead and close the account. Email replies doesn't actually mean anything, would be interesting to see what kind of user rentention and paying customers they got from both approaches. Also, if someone replies saying "please do not call me". Does this count in the stats?

morgante 12y ago

Wow, that is incredibly aggressive. Unfortunately being badgered by phone calls from sales people (for products I'm already paying for) seems to be a fact of life in the business world.