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On the contrary I was delighted to see people treated as customers. Because other mass transit systems tend to treat people as cattle herd. Mind you, this att
by guard-of-terra 12y ago
On the contrary I was delighted to see people treated as customers.
Because other mass transit systems tend to treat people as cattle herd.
Mind you, this attitude is worth a lot. Especially when confronted with "you are the product" bullshit everywhere else.
- vidarh 12y ago> Because other mass transit systems tend to treat people as cattle herd. We should be so lucky. You'd get arrested if you put a cattle herd through what passengers are put through on some London trains.
- xorcist 12y agoThe flip side of being a customer is the responsibility of improving your experience always resides with you. If the service doesn't fit you should shop elsewhere. That reasoning falls short for obvious reasons with most infrastructure services.