I have an important chunk of video stuck on a Flip. The Flip's insidious custom format and the software it needs to install in order to do video transfers is ke

I have an important chunk of video stuck on a Flip. The Flip's insidious custom format and the software it needs to install in order to do video transfers is keeping me from retrieving the video that I took. I hate the Flip for this. People keep confusing quality and simplicity. I didn't get a Flip because I'm fond of mediocre products, and if I knew it wasn't even going to work, then I wouldn't have gotten at all. I got it because it's simple, and simplicity has its own quality. Some of the points in the article were good, but in the end, it sounded like it was starting to migrate over to the camp that believes that mediocrity is a good business strategy. Fine. You might even be financially successful producing mediocre products and services, things that barely work, services that frustrate people but not quite enough that they actually decide to wage a crusade against your business. But I'd rather see more companies offering excellent products and services, and including simplicity in their equation for quality.