Ask HN: Any Books about how to work with IT?

At various times in my career I've encountered people on the 'other side' who simply do not work well with IT[1]. A few examples are: the woman in marketing who did not understand why an image and note to 'place image in online catalogue' where not sufficient requirements to update a production site, the sales manager who did not understand that a feature developed in a branch for a future release would not be available in the current release, and sold it any way, then lashed out when the customer reported back, expectedly that the feature wasn't present. Are there any books or documents out there that provide a base level of information about how IT works? Something to teaches people like this how to communicate with IT? It's painful for everyone involved. In my first example above the woman was eventually fired. So the pain is on both sides. [1] I'm using IT to indicate software development departments within an organization.