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The airlines are proof that wide profit margins are not necessary for massive gains in customer experience. (In the airline case, this experience is in the rea
by jamesaguilar 12y ago
The airlines are proof that wide profit margins are not necessary for massive gains in customer experience.
(In the airline case, this experience is in the realm of vastly lower ticket prices, rather than an actual comfortable flying experience. But the point remains that you can fly today for 50% of the real cost of flying thirty years ago.)