We tried that a while ago. It turns out, around 90% of Synergy users are very technical (fellow Software Engineers and the like). Often technical people aren't

We tried that a while ago. It turns out, around 90% of Synergy users are very technical (fellow Software Engineers and the like). Often technical people aren't that interested in support because they prefer to figure stuff out for themselves (because we find it fun). Synergy does have a private help desk that Synergy users can contact for troubleshooting, but users that contact the help desk are often less technical (when it comes to Synergy troubleshooting).