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Your argument doesn't address the parent's first point, that many customers hesitate or refuse to use free software. By having paid downloads from their main fr
by adrusi 12y ago
Your argument doesn't address the parent's first point, that many customers hesitate or refuse to use free software. By having paid downloads from their main front, they can market to these people, and use them to generate a modest amount of revenue that would otherwise not exist.
- mbreese 12y agoSo you offer those people a paid support contract upfront. * Click here to download Synergy with support ($4.99) * Click here to download Synergy with no support (free) It's common to call the no-support option the "community" version.
- nbolton 12y agoWe tried that a while ago. It turns out, around 90% of Synergy users are very technical (fellow Software Engineers and the like). Often technical people aren't that interested in support because they prefer to figure stuff out for themselves (because we find it fun). Synergy does have a private help desk that Synergy users can contact for troubleshooting, but users that contact the help desk are often less technical (when it comes to Synergy troubleshooting).