Honestly, I don't like these business models of trying to force brands to interact with their own customers on someone elses terms. It instantly reminds me of t

Honestly, I don't like these business models of trying to force brands to interact with their own customers on someone elses terms. It instantly reminds me of the 37signals vs GetSatisfaction debacle, albeit with slightly more product disclosure this time. Edit: Link to 37s blog post http://37signals.com/svn/posts/1650-get-satisfaction-or-else http://37signals.com/svn/posts/1650-get-satisfaction-or-else