I am not a fan of their support in general. I've had to rescue a few people from NFS after a well-intentioned but short-sighted web developer somewhere set up

I am not a fan of their support in general. I've had to rescue a few people from NFS after a well-intentioned but short-sighted web developer somewhere set up their client's website on NFS, and then the relationship fell apart or the web developer moved on, and the client is left with some issue at NFS but not the technical knowledge to deal with it. NFS has an entirely inflexible policy towards this situation: nobody but the account holder is allowed to access the account or contact support on the account holder's behalf, period, no exceptions. This is still in their TOS: "You may not set up a membership for an individual other than yourself, access any membership other than your own, or let anyone else access your membership." If you violate this rule and they catch you at it, they will not only stop talking to you, they will also punitively disable the account. The end result of this all is that I have to lie through my teeth when dealing with NFS and go through a song and dance that isn't necessary at any other hosting service. (I even like GoDaddy better in this regard; I call up all the time saying, "Hi, I'm a technician for your customer _____, I'm working with them to ______, their account number is _____ and their password is ______...", and it's never been a problem.) I was an NFS customer about 7 or 8 years ago. It's an OK service. I don't dislike them except for this one obnoxious support issue that bites innocent people in the ass.