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How would you rate their support? Are they good with fixing issues or are there fewer issues than the other hosts you use? Would you recommend them for a site w

by eksith 12y ago

How would you rate their support? Are they good with fixing issues or are there fewer issues than the other hosts you use? Would you recommend them for a site with, say 100K visitors per day?

baldfat 12y ago
I wouldn't think that this would work since it really is a great site for low number of visitors. Also this is a pre-paid plan. Try out the price estimator: https://www.nearlyfreespeech.net/estimate https://www.nearlyfreespeech.net/estimate
sogen 12y ago
Hi, eight+ years of using NFS.net. Support is great, they handle stuff quickly and JDW is also very active in the NFS forums.
unfocused 12y ago
I've had a site hosted on theirs (Wordpress + MySQL) for 3 years with no problems. Very cheap as well especially since the site is not heavy in traffic, so it doesn't get charged much. Only had 1 support ticket which was my fault and they resolved it quickly.
thaumaturgy 12y ago
I am not a fan of their support in general. I've had to rescue a few people from NFS after a well-intentioned but short-sighted web developer somewhere set up their client's website on NFS, and then the relationship fell apart or the web developer moved on, and the client is left with some issue at NFS but not the technical knowledge to deal with it. NFS has an entirely inflexible policy towards this situation: nobody but the account holder is allowed to access the account or contact support on the account holder's behalf, period, no exceptions. This is still in their TOS: "You may not set up a membership for an individual other than yourself, access any membership other than your own, or let anyone else access your membership." If you violate this rule and they catch you at it, they will not only stop talking to you, they will also punitively disable the account. The end result of this all is that I have to lie through my teeth when dealing with NFS and go through a song and dance that isn't necessary at any other hosting service. (I even like GoDaddy better in this regard; I call up all the time saying, "Hi, I'm a technician for your customer _____, I'm working with them to ______, their account number is _____ and their password is ______...", and it's never been a problem.) I was an NFS customer about 7 or 8 years ago. It's an OK service. I don't dislike them except for this one obnoxious support issue that bites innocent people in the ass.
- eurleif 12y ago
  I wonder what they're afraid of here? How would allowing this harm them? There must be some reason (even if it's ultimately misguided), but I've been trying to figure it out, and I can't.
  - thaumaturgy 12y ago
    I don't really know. If I had to guess, it's because they want to cater only to people that are technically proficient and don't require a lot of support.
  - kderbe 12y ago
    Their FAQ includes an explanation: https://www.nearlyfreespeech.net/about/faq#MembersOnly https://www.nearlyfreespeech.net/about/faq#MembersOnly Their explanation may not be all that satisfying, and thaumaturgy's story about the disabled account is kind of alarming. But there you have it.

by eksith 12y ago

How would you rate their support? Are they good with fixing issues or are there fewer issues than the other hosts you use? Would you recommend them for a site with, say 100K visitors per day?

baldfat 12y ago

I wouldn't think that this would work since it really is a great site for low number of visitors. Also this is a pre-paid plan. Try out the price estimator: https://www.nearlyfreespeech.net/estimate https://www.nearlyfreespeech.net/estimate

sogen 12y ago

Hi, eight+ years of using NFS.net. Support is great, they handle stuff quickly and JDW is also very active in the NFS forums.

unfocused 12y ago

I've had a site hosted on theirs (Wordpress + MySQL) for 3 years with no problems. Very cheap as well especially since the site is not heavy in traffic, so it doesn't get charged much. Only had 1 support ticket which was my fault and they resolved it quickly.

thaumaturgy 12y ago

I am not a fan of their support in general. I've had to rescue a few people from NFS after a well-intentioned but short-sighted web developer somewhere set up their client's website on NFS, and then the relationship fell apart or the web developer moved on, and the client is left with some issue at NFS but not the technical knowledge to deal with it. NFS has an entirely inflexible policy towards this situation: nobody but the account holder is allowed to access the account or contact support on the account holder's behalf, period, no exceptions. This is still in their TOS: "You may not set up a membership for an individual other than yourself, access any membership other than your own, or let anyone else access your membership." If you violate this rule and they catch you at it, they will not only stop talking to you, they will also punitively disable the account. The end result of this all is that I have to lie through my teeth when dealing with NFS and go through a song and dance that isn't necessary at any other hosting service. (I even like GoDaddy better in this regard; I call up all the time saying, "Hi, I'm a technician for your customer _____, I'm working with them to ______, their account number is _____ and their password is ______...", and it's never been a problem.) I was an NFS customer about 7 or 8 years ago. It's an OK service. I don't dislike them except for this one obnoxious support issue that bites innocent people in the ass.

eurleif 12y ago
I wonder what they're afraid of here? How would allowing this harm them? There must be some reason (even if it's ultimately misguided), but I've been trying to figure it out, and I can't.
- thaumaturgy 12y ago
  I don't really know. If I had to guess, it's because they want to cater only to people that are technically proficient and don't require a lot of support.
- kderbe 12y ago
  Their FAQ includes an explanation: https://www.nearlyfreespeech.net/about/faq#MembersOnly https://www.nearlyfreespeech.net/about/faq#MembersOnly Their explanation may not be all that satisfying, and thaumaturgy's story about the disabled account is kind of alarming. But there you have it.