I worked for Apple retail a few years ago. When I was there, it was like working at Empire Records. We were rock stars of the retail world. Every day we went

I worked for Apple retail a few years ago. When I was there, it was like working at Empire Records. We were rock stars of the retail world. Every day we went in, provided amazing solutions for our customers and had a blast doing it. We did whatever we had to do in order to get the job done and it very rarely felt like work. One day I worked 13 hours off the clock to make sure one couple I was helping had an amazing experience (there were major issues with a data transfer, dead drive, etc). At some point, I believe Apple retail started expanding too quickly and Apple corporate didn't know how to handle it. They brought in managers from big box retail stores to try and solve the problem, unfortunately they didn't "get" the culture and a lot of the Apple zealots quit or got fired. They were the ones who provided the best experiences for the customers. Maybe they didn't attach enough extra items to the sales, but they always gave the customer exactly what they needed. And when the time came, that customer would return, and bring back 10 of their friends. I guess it's a lot easier to track # of items per sale than to track customer satisfaction and enthusiasm. You sly dog! You got me monologuing! I can't believe it. :) In any case, I met some amazing people there and I'm glad that I was part of Apple retail's growth.