3 hours is crazy! According to New Relic, my apps were offline for 11 minutes. I agree with your points though, 9:20 PM on a Friday was a bad time to notify cu

3 hours is crazy! According to New Relic, my apps were offline for 11 minutes. I agree with your points though, 9:20 PM on a Friday was a bad time to notify customers. I had to write an email to all my customers at 11PM on a Friday. Not only that, I had to call my business partner to read it before sending, as it was a Friday night and I was inebriated. Interesting story, after seeing the notice from AWS here on HN, I called Rackspace on Wednesday night. It was late, and the gentleman answering the phone said he worked in the NOC. He said that Rackspace was not affected by the "Shell Shock" CVE, and that they would not need to perform disruptive maintenance. Imagine my surprise Friday night.