Was it Joel who wrote a piece on the old Windows wizard for indexing a help file? It asked a question in a jargon-free way, with the result that neither the no

Was it Joel who wrote a piece on the old Windows wizard for indexing a help file? It asked a question in a jargon-free way, with the result that neither the novice nor the expert understood what it was asking. In that case the clear solution was to stop asking the question, and later versions of Windows did so. When communicating information it's important to give enough detail to act on it; otherwise why bring it up?