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If you come to a Genius Bar looking for help with your bent device they will inspect it visually, and if it doesn't look like it bent under extreme conditions t

by godDLL 12y ago

If you come to a Genius Bar looking for help with your bent device they will inspect it visually, and if it doesn't look like it bent under extreme conditions they will replace it. The ultimate arbiter of "normal usage" vs. "extreme conditions" is the AppleCare professional, they aren't going to test your device with automated tools for that.

marincounty 12y ago
I'm sorry, but I don't want to be at the mercy of the manager of the Apple store. I once questioned the way a Apple manager was treating a Salesperson who was helping me. Well I guess I the Manager was having a bad day-- he wouldn't sell me anything and ordered me to leave the store. Yes--I was banned from a Apple Store. I took a video of the Manager with an Apple phone and posted it on Youtube.(I took it down. I've always had a hard time with guy's who get a little bit of authority and it goes straight to their heads, so maybe I did something to piss him off?) After that incident, I realized there's a hard coded line of command at those stores and if the Manager says no--the other employees don't have any power. (If anyone from Apple reads this don't let store Managers abuse their position; you lose sales, and employee store moral goes out the window. You can guess which store it is from my name. Don't take my version of the story. Verify the incident with other employees, I don't think anyone would forget--it happened feb 1, 2013, and "The Manager" was Greg?)
- godDLL 12y ago
  You can't get away from people. People will rule your life, whether you let them or not. People are the rule interpreters, enforcers and inventors, so even strict rules won't save you. And yes, virtually any corporation works somewhat like an army unit. Nothing strange about that.
- smackfu 12y ago
  It's not actually "inspect it visually." It's that they follow the visual inspection guide, which is an Apple procedure. So not as much discretion as it sounds.

by godDLL 12y ago

marincounty 12y ago

I'm sorry, but I don't want to be at the mercy of the manager of the Apple store. I once questioned the way a Apple manager was treating a Salesperson who was helping me. Well I guess I the Manager was having a bad day-- he wouldn't sell me anything and ordered me to leave the store. Yes--I was banned from a Apple Store. I took a video of the Manager with an Apple phone and posted it on Youtube.(I took it down. I've always had a hard time with guy's who get a little bit of authority and it goes straight to their heads, so maybe I did something to piss him off?) After that incident, I realized there's a hard coded line of command at those stores and if the Manager says no--the other employees don't have any power. (If anyone from Apple reads this don't let store Managers abuse their position; you lose sales, and employee store moral goes out the window. You can guess which store it is from my name. Don't take my version of the story. Verify the incident with other employees, I don't think anyone would forget--it happened feb 1, 2013, and "The Manager" was Greg?)

godDLL 12y ago
You can't get away from people. People will rule your life, whether you let them or not. People are the rule interpreters, enforcers and inventors, so even strict rules won't save you. And yes, virtually any corporation works somewhat like an army unit. Nothing strange about that.
smackfu 12y ago
It's not actually "inspect it visually." It's that they follow the visual inspection guide, which is an Apple procedure. So not as much discretion as it sounds.