You would think so (and I won't say it isn't), but if you're just one guy handling a few servers for your hosted SaaS, it's easy to fall into the "don't disturb

You would think so (and I won't say it isn't), but if you're just one guy handling a few servers for your hosted SaaS, it's easy to fall into the "don't disturb the dust" trap -- especially once you've had a routine maintenance reboot or upgrade completely bone you. Not too long ago I had a 36-hour straight marathon sysadmin session when a routine update happened to break my particular stack without advance notice on a web server used by a bunch of customers. I think my eye still twitches when I think of it. Usually the next thing people say is, "you should set up x, y, and z tools for better redundancy / failover / load distribution / backups / sysadmin management / etc." Again, they're not wrong, but none of those things directly makes you more money, and making time for them can be difficult, especially since so few of them can be set up as easily as they claim on the box.