5 ms·

My biggest issue with Apple's response is they have not revealed their policy on what will happen if I come into apple care with a malformed phone. Will they bl

My biggest issue with Apple's response is they have not revealed their policy on what will happen if I come into apple care with a malformed phone. Will they blame me for putting it in my pocket wrong...or assure me that they can either replace it or give me some kind of case that lessens the risk of curving

godDLL 12y ago
If you come to a Genius Bar looking for help with your bent device they will inspect it visually, and if it doesn't look like it bent under extreme conditions they will replace it. The ultimate arbiter of "normal usage" vs. "extreme conditions" is the AppleCare professional, they aren't going to test your device with automated tools for that.
- marincounty 12y ago
  I'm sorry, but I don't want to be at the mercy of the manager of the Apple store. I once questioned the way a Apple manager was treating a Salesperson who was helping me. Well I guess I the Manager was having a bad day-- he wouldn't sell me anything and ordered me to leave the store. Yes--I was banned from a Apple Store. I took a video of the Manager with an Apple phone and posted it on Youtube.(I took it down. I've always had a hard time with guy's who get a little bit of authority and it goes straight to their heads, so maybe I did something to piss him off?) After that incident, I realized there's a hard coded line of command at those stores and if the Manager says no--the other employees don't have any power. (If anyone from Apple reads this don't let store Managers abuse their position; you lose sales, and employee store moral goes out the window. You can guess which store it is from my name. Don't take my version of the story. Verify the incident with other employees, I don't think anyone would forget--it happened feb 1, 2013, and "The Manager" was Greg?)
  - godDLL 12y ago
    You can't get away from people. People will rule your life, whether you let them or not. People are the rule interpreters, enforcers and inventors, so even strict rules won't save you. And yes, virtually any corporation works somewhat like an army unit. Nothing strange about that.
  - smackfu 12y ago
    It's not actually "inspect it visually." It's that they follow the visual inspection guide, which is an Apple procedure. So not as much discretion as it sounds.
techrat 12y ago
http://i.imgur.com/fGBV3SP.jpg http://i.imgur.com/fGBV3SP.jpg They were set on allowing people to believe that a structural defect is only available for out of warranty service until the issue got enough attention.
- sdk16420 12y ago
  Wow, a swollen battery is not covered under warranty?! I would understand that if the battery is removable, but how would you prevent this? (of course, under normal usage it's very unlikely that a modern battery will swell, but it's not impossible)
  - stevekinney 12y ago
    No, I believe it's saying that any split that was not caused by a swollen battery is out-of-warranty. If it was caused by a swollen battery it would be eligible for an in-warranty repair.

godDLL 12y ago

If you come to a Genius Bar looking for help with your bent device they will inspect it visually, and if it doesn't look like it bent under extreme conditions they will replace it. The ultimate arbiter of "normal usage" vs. "extreme conditions" is the AppleCare professional, they aren't going to test your device with automated tools for that.

marincounty 12y ago
I'm sorry, but I don't want to be at the mercy of the manager of the Apple store. I once questioned the way a Apple manager was treating a Salesperson who was helping me. Well I guess I the Manager was having a bad day-- he wouldn't sell me anything and ordered me to leave the store. Yes--I was banned from a Apple Store. I took a video of the Manager with an Apple phone and posted it on Youtube.(I took it down. I've always had a hard time with guy's who get a little bit of authority and it goes straight to their heads, so maybe I did something to piss him off?) After that incident, I realized there's a hard coded line of command at those stores and if the Manager says no--the other employees don't have any power. (If anyone from Apple reads this don't let store Managers abuse their position; you lose sales, and employee store moral goes out the window. You can guess which store it is from my name. Don't take my version of the story. Verify the incident with other employees, I don't think anyone would forget--it happened feb 1, 2013, and "The Manager" was Greg?)
- godDLL 12y ago
  You can't get away from people. People will rule your life, whether you let them or not. People are the rule interpreters, enforcers and inventors, so even strict rules won't save you. And yes, virtually any corporation works somewhat like an army unit. Nothing strange about that.
- smackfu 12y ago
  It's not actually "inspect it visually." It's that they follow the visual inspection guide, which is an Apple procedure. So not as much discretion as it sounds.

techrat 12y ago

http://i.imgur.com/fGBV3SP.jpg http://i.imgur.com/fGBV3SP.jpg They were set on allowing people to believe that a structural defect is only available for out of warranty service until the issue got enough attention.

sdk16420 12y ago
Wow, a swollen battery is not covered under warranty?! I would understand that if the battery is removable, but how would you prevent this? (of course, under normal usage it's very unlikely that a modern battery will swell, but it's not impossible)
- stevekinney 12y ago
  No, I believe it's saying that any split that was not caused by a swollen battery is out-of-warranty. If it was caused by a swollen battery it would be eligible for an in-warranty repair.