The greatest line I ever heard relating to customer service, and the one I think I'll choose to take over 'the customer is always right', was when an old boss I

The greatest line I ever heard relating to customer service, and the one I think I'll choose to take over 'the customer is always right', was when an old boss I had in hospitality was fielding an aggressive objection from a customer over one of our best waitresses. Clearly expecting my boss to fold and berate his staff she was shocked into silence by my boss turning to her and saying: "Ma'am, please don't ask me to choose between my staff and my customers, because you just wont win." Needless to say, every single one of his staff was massively dedicated to him and did our utmost to reflect it in our work.