Ambition (YC W14) Hiring Customer Support/Success

Ambition (http://ambition.com http://ambition.com) increases engagement and productivity within sales environments. We do this through an adaptation of the "Fantasy Football" system... management chooses/benchmarks/weights metrics for employee-based teams to compete over week-to-week across seasons. We're backed by Google Ventures, Redpoint Ventures, SV Angel and our customers range from start-ups hitting traction to Fortune 1000. With all of that said, we're now looking for individuals to play a vital role in the growth of our company, people who excel at supporting customers and ensuring their success even when there isn't necessarily a manual with all of the answers. Responsibilities: * Handle inbound communication from customers * Proactively monitor and outbound to customers as needed * Understand customer initiatives and shape product experience to deliver desired results * Build/maintain documentation, create/refine process, make Ambition better * Author and live by a Customer Support/Success Manifesto You'll be working closely with the founding team, c-level executives, IT departments, and salt-of-the-earth salespeople. You'll overcome challenges, learn a lot about a lot, and lead the Ambition team forward as we continue our mission to make work suck less. Requirements: * Strong written/verbal skills * You genuinely enjoy helping people * You genuinely enjoy solving problems * You are curious, diligent, hard-working, and have something to prove Nice-to-Haves: * Basic technical skills (Python/HTML/CSS/Javascript) * Salesforce experience Ambition is located in Chattanooga, Tennessee. Why? Great city, great outdoors, up-and-coming technology scene, fantastic cost-of-living. For those of you that didn't just leave this page, we're looking forward to speaking with you, email us at careers@ambition.com with a cover letter and resume to get started. Until then, Travis & The Ambition Team