Flexport (YC W14) is hiring customer service team members

Flexport helps companies import products from overseas. We're a licensed customs brokerage and freight forwarder built around an online dashboard. Backed by Google Ventures, First Round Capital, Bloomberg BETA, and Y Combinator, our mission is to bring the world free trade through technology. We are solving the complicated problem of moving products from where they are produced, to where they are purchased. Our clients' goods are handled by as many as 8 different companies from the time they leave their factory to when they arrive at their customers. Flexport helps to coordinate all these movements, to make sure the products arrive where they are supposed to, when they are supposed to. We've reached product-market fit, with over 1,000 companies signing up to use our service in the last 12-months. With our sales and marketing machines finally hitting their stride, it's time to start scaling up our customer service and operations teams. We need amazing customer support people to support our clients and make sure their shipments get handled properly. If you are a world-beating customer service professional who takes great pride in making sure that your clients love everything about you and your company, then Flexport could be the place for you to come do the best work of your life. Responsibilities: * Interact with customers by phone, email, and livechat and make sure we are doing the best we way to serve their needs * Interact with freight forwarders, ocean carriers, airlines, factories, warehouses, customs officials, insurance brokers, quality inspection agencies, and other stakeholders to ensure your clients' cargo moves on-time, every time * Support sales execs to make sure their clients are always taken care of, even when the clients have crazy demands * Provide well-structured client feedback to our product teams so they can understand how to improve our web application and overall customer experience. Requirements: * 4-year degree, preferably from a top school * 1-3 years customer service experience * Outstanding phone presence * Super fast typing speed * Availability to work from 6 am to 3 pm M-F * Experience in logistics is a plus * Experience in a startup is a plus * Fluency in Chinese is a big plus Compensation: * $65-75k depending on experience * Full healthcare benefits * Catered lunches several days per week * Generous stock options plan Email jobs@flexport.com to apply