The company can not lie in this case because it would be trivial to expose the lie by studying any device in the field. I think its more reasonable that she i

The company can not lie in this case because it would be trivial to expose the lie by studying any device in the field. I think its more reasonable that she is blaming the device because she was in a scary situation and the device is the best cause given her information. I think it's safer to assume no one has hidden motives here.