I've taken a Written Business Communications course as part of my studies a while ago which used this book – http://www.chapters.indigo.ca/books/essentials-of-b

I've taken a Written Business Communications course as part of my studies a while ago which used this book – http://www.chapters.indigo.ca/books/essentials-of-business-communication/9780176503574-item.html http://www.chapters.indigo.ca/books/essentials-of-business-c... It explains the basics – styling, structuring letters / emails / memos, choosing the medium, etc. I'm sure there must be lots of free resources available online for such a popular topic, but I've never looked it up.