"... fortunately, experiments with customers trump opinions at Google. Following the advice of then CEO Eric Schmidt to “get 100 happy users inside Google,” Buc

"... fortunately, experiments with customers trump opinions at Google. Following the advice of then CEO Eric Schmidt to “get 100 happy users inside Google,” Bucheit prototyped solutions that eventually proved demand and won the day. ..." source of the 'a handful of users who really love you' idea pg sprinkles in his essays?