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> I pay X/s, I want X/s. If you don't have a SLA, you're not paying for X/s. The cheap consumer plans only advertise the speed as a potential maximum with no g

> I pay X/s, I want X/s. If you don't have a SLA, you're not paying for X/s. The cheap consumer plans only advertise the speed as a potential maximum with no guarantee. Moreover, they explicitly state that overuse will result in slower speeds. So if you want X/s, then you'll need a stricter contract, and will have to pay a lot more than what you're doing now. Or, the ISP can request that upstream services subsidize the bandwidth for downstream customers and that way you won't have to pay more.

Karunamon 12y ago
Completely ignoring the fact that in sane places, this isn't a problem, but this is false advertising at the very least and should be prosecuted as such. A bare minimum standard is that a line advertised as X meg downstream should be able to reach that speed more often than not. I don't care what the ISPs think about this. Their sales concerns are their own.
sergiotapia 12y ago
>If you don't have a SLA, you're not paying for X/s. The cheap consumer plans only advertise the speed as a potential maximum with no guarantee. In the backwards-as-fuck US maybe - here they advertise that speed for at least 90% of the time of your monthly contract. Any time under in credited towards you with no fuss. One time I had a week of crap service, and they acknowledged it and gave me two weeks of free internet with no problems. So yes, we do get a SLA.
- thomaskcr 12y ago
  That's basically the same situation in the USA -- the only time the internet in a lot of places is really congested is during peak hours. Around 6 or 7 I notice a slowdown and then by 10 everything is fine again. Unless you have a business plan or a leased line I highly doubt you have an SLA, probably just good customer service and one of those "guarantees". I think consumers that want that are being stupid, I'd much rather be able to work at higher speeds at night than have a network wide SLA that says we all get 5 M/s. I'd also much rather pay 20-30/mo for my internet than 60. Think about the ridiculous expense if they needed to engineer highways just to avoid the 2 hours of traffic every day. Would you really be rallying for a 12 lane highway that sits essentially empty most of the day? You're basically paying for a massive amount of stuff that goes unused 90+% of the time.

Karunamon 12y ago

Completely ignoring the fact that in sane places, this isn't a problem, but this is false advertising at the very least and should be prosecuted as such. A bare minimum standard is that a line advertised as X meg downstream should be able to reach that speed more often than not. I don't care what the ISPs think about this. Their sales concerns are their own.

sergiotapia 12y ago

>If you don't have a SLA, you're not paying for X/s. The cheap consumer plans only advertise the speed as a potential maximum with no guarantee. In the backwards-as-fuck US maybe - here they advertise that speed for at least 90% of the time of your monthly contract. Any time under in credited towards you with no fuss. One time I had a week of crap service, and they acknowledged it and gave me two weeks of free internet with no problems. So yes, we do get a SLA.

thomaskcr 12y ago
That's basically the same situation in the USA -- the only time the internet in a lot of places is really congested is during peak hours. Around 6 or 7 I notice a slowdown and then by 10 everything is fine again. Unless you have a business plan or a leased line I highly doubt you have an SLA, probably just good customer service and one of those "guarantees". I think consumers that want that are being stupid, I'd much rather be able to work at higher speeds at night than have a network wide SLA that says we all get 5 M/s. I'd also much rather pay 20-30/mo for my internet than 60. Think about the ridiculous expense if they needed to engineer highways just to avoid the 2 hours of traffic every day. Would you really be rallying for a 12 lane highway that sits essentially empty most of the day? You're basically paying for a massive amount of stuff that goes unused 90+% of the time.