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If they ask, sure. With over 100,000 accounts across 3 SaaS businesses, maybe a dozen people have ever asked, or clued themselves in after realizing I personal
by dangrossman 12y ago
If they ask, sure.
With over 100,000 accounts across 3 SaaS businesses, maybe a dozen people have ever asked, or clued themselves in after realizing I personally responded to all their support requests for years. I don't know of any paying customers I've lost over it. If the product works and they get good support, they're happy.