This post spurred a lot of great discussion but a lot of it hinges on a nearly literal reading of "bend over backwards." What did I mean by that? I meant that

This post spurred a lot of great discussion but a lot of it hinges on a nearly literal reading of "bend over backwards." What did I mean by that? I meant that I expect * The business to do anything reasonable in its power to make me happy. Different people have different definitions of reasonable. But most reasonable people can agree that "reasonable" does not include giving me unadvertised discounts/spending unreasonable amounts of time with me/or offering me services not usually rendered. * Service with a smile. I'm choosing you over your competitors - be nice about it. * Don't resent the customer. My taste might not be as good as yours. I also don't work in your industry. And for the record - I too worked in retail.