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I don't know about Yelp, but I've met people working in hotels who live in genuine fear of bad Trip Advisor reviews. And I can understand that - if I'm going s
by Tyrannosaurs 12y ago
I don't know about Yelp, but I've met people working in hotels who live in genuine fear of bad Trip Advisor reviews.
And I can understand that - if I'm going somewhere I don't know and have little time for research you just go somewhere like Trip Advisor and skim read. A couple of very negative reviews might make a real difference for smaller places which only have a couple of dozen reviews in total.
- notatoad 12y agoThe degree to which hotels seem to rely on tripadvisor reviews for feedback is pretty crazy. Every hotel manager i've worked with has been completely glued to tripadvisor, and the most important factor in every decision they make seems to be how it affects tripadvisor reviews.
- DanBC 12y ago... But sometimes a bad review works in the company's favour. Someone can have a bad experience and not be happy with efforts the business takes to sort things out. I might think the company did everything reasonably possible and so that "bad" review become evidence good practice.
- maaku 12y agoMore likely some jerk says one made up thing about rats in his trip report and your business shrivels up in no time at all.