It's for people who think that setting it up themselves would take more than $129 worth of time and/or frustration. There's nothing wrong with that. I ran int

It's for people who think that setting it up themselves would take more than $129 worth of time and/or frustration. There's nothing wrong with that. I ran into a very odd networking issue with my XBox 360. A combination of it and my network setup led to the behavior that upon startup, the XBox would be unable to connect to XBox live. After quitting the game, loading up the network diagnostic tool, and running the network diagnostic, it would report everything as fine. Then I could go back to the dashboard or game and sign-in to XBox live with no problems, at least until I restarted the XBox. Very frustrating. Turned out that for some odd reason (most likely something to do with my network), the XBox wouldn't pickup DNS settings over DHCP, until the network diagnostic tool ran. Setting the DNS servers manually solved it. Is there ANY way my Uncle, Mom, Cousin, Nephew, neighbor, etc... could figure that out? Probably not. Would it be worth $129 for several of them to get that solved? yes.