The purpose of a start up is to serve their customers. I think that we at HN tend to downplay the importance of business guy's role in this task. They abstract

The purpose of a start up is to serve their customers. I think that we at HN tend to downplay the importance of business guy's role in this task. They abstract many of the "mundane" tasks of scaling a business and let the technical guys focus on coding the product. I can't find the essay, but PG did mention that a business, in its simplest form, is a product that serves customers. Though there has always been an "us vs. them" mentality between the two, the ultimate goal is to best serve the customer.