After the fact however, it should be easy. Did the person with the phone call to open a ticket? Were there any tickets? Who accessed the information.... The da

After the fact however, it should be easy. Did the person with the phone call to open a ticket? Were there any tickets? Who accessed the information.... The data's already there to run that sort of analysis. Unless they for some ... very difficult to imagine... reason don't log the actions of their own staff.