> in 2012 airlines made just $0.37 per passenger trip. But how much of the costs are due to inefficiencies? Every time I fly, I am amazed at how long the agen

> in 2012 airlines made just $0.37 per passenger trip. But how much of the costs are due to inefficiencies? Every time I fly, I am amazed at how long the agents have to keep typing away on their keyboards just for simple tasks.