I assumed initially that this was related to the PGI Transverse/MechWarrior Online debacle with the community manager who waged a war on the most vocal part of

I assumed initially that this was related to the PGI Transverse/MechWarrior Online debacle with the community manager who waged a war on the most vocal part of his player base (and kind of lost). It seems to me that with online games the community manager role is both very important and poorly understood. Realistically it's customer relations, PR, and so on. But MMOs are communities - and volatile ones at that. It can't be easy.