Based on what I read, it's probably people devoted to account and billing issues, as well as fraud. There are an amazing amount of gold farmers from around the

Based on what I read, it's probably people devoted to account and billing issues, as well as fraud. There are an amazing amount of gold farmers from around the world who create fraudulent accounts with false credit card information, as well as average people who are trying to get a free ride out of Blizzard. Someone needs to take care of banning these people as well as dealing with any billing problems with legitimate customers, something which can require knowledge that's a world apart (literally) from Game Mastering.