Brack singled out the tools team as a critical component of this group. They make tools not only for the developers, but for customer service as well. Hey, thi

Brack singled out the tools team as a critical component of this group. They make tools not only for the developers, but for customer service as well. Hey, this is what I do! Well, for a different company, not Blizzard. It seems to be an afterthought for most companies so it's nice to see him point that out in particular.