i sold a .se domain that was registered with eurodns and even though it was a simple user-to-user intra-registrar transfer, it took forever and was a horrible e

i sold a .se domain that was registered with eurodns and even though it was a simple user-to-user intra-registrar transfer, it took forever and was a horrible experience. their US phone number never picked up, they didn't respond to support emails with any useful answers, and we ended up having to resort to pinging eurodns employees on twitter and domain name forums just to get an answer on why the transfer was taking so long. i think they even charged the buyer a fee for the transfer.