3 ms·
> Nobody demands that even a single mail must be replied to. That is ostensibly the case, it's just that it doesn't fit very well with the fact that Google was
by mseebach 12y ago
> Nobody demands that even a single mail must be replied to.
That is ostensibly the case, it's just that it doesn't fit very well with the fact that Google was just ruled against for doing exactly that: Not responding to even a single email.
What, exactly, is the expectation here? Is it better that Google leaves people looking for help hanging in the dark, rather than auto responding with pointers to self-help?
- jacquesm 12y agoI got from it that the sticking point was that they did not even bother to read the mail in principle, not even that they did not respond. The German in the ruling is quite complex though, so I'd better leave such analysis to someone who is a native speaker. My reading is that it is all about 'establishing contact' and not necessarily about receiving an email answer. http://www.vzbv.de/cps/rde/xbcr/vzbv/google-lg_berlin-2014-08-28.pdf http://www.vzbv.de/cps/rde/xbcr/vzbv/google-lg_berlin-2014-0... Page 4 at the bottom. "Es muesse fuer den Verbracher moeglich sein, den Dienstenanbieter auch ohne vorheriges Ausfuellen eines Formulrs zu kontaktieren." Freely translated: "It must be possible for the user, to contact the party offering a service without prior filling out of a form."