> it's almost universally known that Google provides zero support I don't think that fact is widely known among the general public, especially in countries whe

> it's almost universally known that Google provides zero support I don't think that fact is widely known among the general public, especially in countries where people assume (due to the law requiring it) that any company can be contacted and will reply to reasonable inquiries. It wouldn't be odd for someone in that case to assume that Google also has an address where they respond to inquiries, since every business does (or should). You could make the same argument you made in the other direction: If Google really dislikes responding to email, just don't do business in Germany. It seems so far that most companies value doing business in Germany more than they value the right not to respond to email. It's almost universally known that companies doing business in Germany must provide a contact address where they respond to inquiries, so this isn't really a misleading or unexpected feature.