In 99% of cases, the problem is not with the people within a company, but with the motivational, management, and work systems which surround them. That is the p

In 99% of cases, the problem is not with the people within a company, but with the motivational, management, and work systems which surround them. That is the point. It is important to realize subtleties in how people operate, but it's more important to realize that most problems are attributable to the system and not the individuals. Critically important, in fact. That's why it's the right way to look at the problem. http://en.wikipedia.org/wiki/W._Edwards_Deming http://en.wikipedia.org/wiki/W._Edwards_Deming