When you sign up to use a "free service" it doesn't mean you waive the right to complain about the quality of that service. This is especially true when you com

When you sign up to use a "free service" it doesn't mean you waive the right to complain about the quality of that service. This is especially true when you come to depend on that service, based on the provider's advertised claims of how awesome that service is. Google of course promotes its services as awesome and excellent. That's fine, but nobody should be surprised when users evaluate those claims against their own real experiences and everyday usage of those services.