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How Ruben Gamez dealt with churn and used it to his advantage to grow Bidsketch
- patrickxb 12y agoThere are some good points in here, like making the comment textarea in the cancel form required. I can't imagine having a 30-45 minute phone call with a service that I just cancelled, though.
- jitnut 12y agoYeah, it came as a surprise to me as well. May be once customer settled down a bit after cancellation, he might be receptive to such calls.