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As a general principle, I guess that I want my software to be smart and make suggestions in an unobtrusive way. It shouldn't make the decisions - just show me w
by kristiandupont 17y ago
As a general principle, I guess that I want my software to be smart and make suggestions in an unobtrusive way. It shouldn't make the decisions - just show me what it thinks I might want to do and make it easy for me to accept that suggestion.
- andymism 17y agoYes, software we use should make smart suggestions based on our basic usage patterns, but not decisions. Good point. Bernstein misunderstands Seth's calendar example: defaulting to PM when I select 2 o'clock is definitely not the same thing as changing my 2AM entry to 2PM automatically. In that straw man example, the "smart" feature is actually a bug. What I took from Seth's post is not that software should be able to read our minds, but that opportunities to delight our users abound, especially in features/functions that we would consider trivial.