I've been on some websites (retireonline JPMorgan retirement site to name one) that when I went to reset password it asked me to answer all of these 'security q

I've been on some websites (retireonline JPMorgan retirement site to name one) that when I went to reset password it asked me to answer all of these 'security questions' that I had supposedly answered before. These were things I didn't even know and was sure that I hadn't really answered before. I called the number and they reset my password, but I felt like they were just fishing to get me to provide more data.