They're OK in cities where they have enough competition to make them invest in infrastructure. They're effing terrible if you're somewhere there's not enough co

They're OK in cities where they have enough competition to make them invest in infrastructure. They're effing terrible if you're somewhere there's not enough competition for them to ever invest in infrastructure. My customer service experiences with them have also been terrible - incompetent CSRs, clueless techs. Basically like any megaprovider, they only do as much as competition forces them to.